Customer relationship management - Wikipedia
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers.It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
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Datacor, Inc. has been at the forefront of providing ERP and CRM software solutions to chemical distributors and process manufacturers since 1981.
What is CRM (customer relationship management ...
It’s no longer enough to have just the traditional contact center management skills. New technologies mean you need new skills, and Scott Sachs, call center tech guru, breaks down 5 crucial ones. At the most basic level, CRM software consolidates customer information and documents into a single ...
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