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Customer relationship management - Wikipedia
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers.It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.. One important aspect of the CRM approach is the systems of CRM that compile ...

CRM Software from Salesforce.com - Customer Relationship ...
Despite never having the proper periods, CRM is actually an acronym that stands for customer relationship management. Broadly, CRM is any practice, technology, or strategy designed to help businesses improve their customer relationships.

Customer Relationship Management: Concepts and ...
This much-anticipated new edition of the bestseller Customer Relationship Management: Concepts and Technologies provides a comprehensive and balanced review of CRM, now completely revised to reflect recent changes in CRM practice. The book explains what CRM is, the benefits it delivers, the contexts in which it is used, the technologies that are deployed, and how it can be implemented.

Customer Relationship Management: Concept, Strategy, and ...
Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives only to see the maturing of the underlying concepts and applications in recent years.

Web Based CRM Software, Customer Relationship Management ...
A high powered, robust hosted Web Based SFA & CRM contact management system that is designed and priced to fit the needs of any size company.

Customer Relationship Management
Introduction. When company communicates its customers the process can involve many different people within both organizations using a variety of different methods.

Customer relationship management - Wikipedia, la ...
La customer relationship management, más conocida por sus siglas CRM, puede tener varios significados: [1] . Administración basada en la relación con los clientes, un modelo de gestión de toda la organización, basada en la satisfacción del cliente (u orientación al mercado según otros autores).El concepto más cercano es marketing relacional (según se usa en España) y tiene mucha ...

Customer relationship management - Wikipedia
In economia aziendale il concetto di customer relationship management (termine inglese spesso abbreviato in CRM) o gestione delle relazioni con i clienti è legato al concetto di fidelizzazione dei clienti.. In un'impresa "market-oriented" il mercato non è più rappresentato solo dal cliente, ma dall'ambiente circostante, con il quale l'impresa deve stabilire relazioni durevoli di breve e ...

Customer-Relationship-Management – Wikipedia
Customer-Relationship-Management, kurz CRM (englisch für Kundenbeziehungsmanagement) oder Kundenpflege, bezeichnet die konsequente Ausrichtung einer Unternehmung auf ihre Kunden und die systematische Gestaltung der Kundenbeziehungsprozesse. Die dazugehörende Dokumentation und Verwaltung von Kundenbeziehungen ist ein wichtiger Baustein und ermöglicht ein vertieftes Beziehungsmarketing.

Customer Relationship Management Archives - Microsoft ...
Next week we look forward to hosting more than 16,000 partners, customers and business leaders at Microsoft Inspire, our largest annual partner event.

 

           

 

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